Tuesday, March 4, 2014

*** 2nd Production Run Update ***

...2nd Production Run Update...

BulletTrain SAFE Wallet

Hello BulletTrain customers and supporters!

We are pleased to report BulletTrain has shipped out all orders through the second production run! Additionally, all new orders for in-stock items are shipping real-time. We are VERY excited to get the BulletTrain SAFE Wallet into your hands and pockets, and we genuinely thank you for your patience and support!

We recently discovered a new challenge occurring in a small number of Series 1 BulletTrain SAFE Wallets for iPhone 5/5s.  Users have reported soft-touch paint to have a “peeling” or “cracking” appearance. This discovery shocked us, and caught us off-guard, as we conducted a great deal of testing and implemented quality-control measures to ensure the BulletTrain SAFE Wallet was 100% BulletProof.

We moved heaven and earth to resolve the material challenges from the first production run, and we were shocked and terribly embarrassed to learn of continued challenges with the SAFE Wallet’s second production run. Our research thus far points toward the new paint factory not following our quality control guidelines, resulting in a small number of customers experiencing the challenges noted above.

In light of the above-mentioned issue, we made a decision to halt production of the Series 1 BulletTrain SAFE Wallet for iPhone 5/5s. If and when we are 100% confident we can deliver a perfect product, we will relaunch the Series 1 BulletTrain SAFE Wallet.

Customers who have pre-ordered a Series 1 BulletTrain SAFE Wallet for iPhone 5/5s on Backorder will be contacted for replacement units from our Series 2 BulletTrain SAFE Wallet for iPhone 5/5s line, which customers have had  ZERO challenges with!

For any customers who may be affected by a challenge like this, please contact Support@BulletTrain.com with your order information and a photo of your BulletTrain SAFE Wallet. Affected customers will have the option to receive a Series 2 BulletTrain SAFE Wallet free of charge.

Again, we offer our sincerest apologies, and assure you we are 100% determined to deliver completely BulletProof products to our customers!!!

Thank you,

-Alex Davie

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