Thursday, August 29, 2013

Power Button Challenge and Guaranteed Solutions

Power Button Challenge
and Guaranteed Solutions

A small percentage of customers (around 1%) have reported an issue with BulletTrain SAFE Wallets from the first production run, where they experience a challenge with the Sleep/Wake button which is located on the top of the iPhone not functioning properly. This issue only relates to BulletTrain SAFE Wallets shipped-out before October of 2013.

The great news is that there is a 100% chance for overcoming this issue. First, a little background.

We thoroughly tested the first production of BulletTrain SAFE Wallets before we shipped them out. I received 8 randomly selected samples from the first production run, and I personally tested all of them, and they all functioned flawlessly. 

Then a small number of customers began mentioning they were having challenges with the Sleep/Wake Power button not functioning properly. Specifically, they reported, if they pushed the Sleep/Wake Power button on the BulletTrain SAFE Wallet it would not do anything, or would work intermittently, or that the "Slide to power off" screen would show up on their screen. This would drive anybody crazy, including me :-0. 

Results from customers have lead me to realize there are several options that will resolve this issue:

Option 1: 30 Second Hard Press. This option is hit or miss, but it is worth trying first. Snap in the botton left and right corners of your iPhone 5 into the BulletTrain SAFE Wallet, and make sure when you do so that you have your rear wallet door closed. Then, place your right thumb on the top edge of the iPhone, in the middle of the iPhone, next to the Power button, but NOT touching the iPhone power button. Press and slide down the iPhone as far down toward the bottom of the case as it can go, then snap in the upper left and right corners of your iPhone. 

Next, grab the Ring/Silent mute switch, and aggressively pull it toward the iPhone screen 10 times harder than you would expect to. This will ensure the Ring/Silent mute switch on the BulletTrain SAFE Wallet will successfully ramp up and over the Ring/Silent switch on your iPhone.

Next, press the top Sleep/Wake Power button on and off. Often times just following the instructions above will work, but if it does not, get a good grip on the BulletTrain SAFE Wallet, and press down as hard as you can on the Power button, and hold it down for 30 seconds. After you hold it down for 30 seconds release pressure, and the power button may just work perfectly after that. If it does not, let your iPhone 5 sit installed in the BulletTrain SAFE Wallet for a half hour, then check to see if it is working properly. Sometimes just letting the Case adapt to having your iPhone installed will work. If this does not work, try Option 2:

Option 2: Flat Head Screwdriver Solution. You can see the flat head screwdriver solution by watching the video below. This seems to work perfectly for most people, but if you try it and it does not work, Option 3, which is below this video, is gauranteed to work.

Option 3Gaffers Tape & Duct Tape. A customer mentioned that he cut a piece of gaffers tape that was a little less than a quarter inch, by a quarter inch, and taped it to the inside edge of the BulletTrain SAFE wallet, just above the Secret Stash, and it worked perfectly. If one piece of tape does not work, adding a second layer of tape is guaranteed to do the job. Make certain NOT to put the tape between the iPhone Sleep/Wake Power button, and the top power button on the BulletTrain SAFE Wallet, as this will not work.

Option 4: Wiggle Solution. Another costumers mentioned that if he grabs the upper right hand corner of the BulletTrain SAFE Wallet, between his thumb and index finger, and wiggles it back and forth, he will suddenly feel the Sleep/Wake Power button seat properly and then work.

As previously mentioned, we have already adjusted for this issue in the second production run, so this only pertains to BulletTrain SAFE Wallets delivered before October 2013.

If for any reason this does not work, or if it seems confusing, please contact, or call (415) 440-1400.

1 comment:

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